Why was my credit card declined at signup?

Customers may receive the following message when signing up for a new subscription:

Unable to authorize your Credit Card. Please contact support via Phone, Chat or open a ticket in your Dashboard.

You may try a second credit card and get the same message. This does not necessarily mean your card is declining.

At MacStadium, we use industry-leading fraud protection services that use multiple layers of security to identify and stop fraud before it happens. These measures are in place to help ensure the security of our network and the best possible experience for our customers.

In the case that your transaction is flagged by our system we require the following:

  • A photocopy of a valid government-issued photo ID
  • A photocopy of the credit card you are attempting to use. (Please note that you may cover up the full card number as long as the name, expiration, and last 4 digits are visible)

Please email the requested photocopies to support@macstadium.com so that our support staff can verify your information manually. Once received we can proceed with the provisioning of your new service.

As we'll now need to manually process your order, you'll need to let us know about the server you originally attempted to order. Please include the following details:

  • The chosen data center for the server rental/colocation.
  • The specific Mac hardware you wish to rent/colocate with a chosen hosting plan.
  • The requested operating system/hypervisor of your new rental subscription (if applicable).

With these details we can provision your new server (or create a ticket for colocation). From this point forward, you can order add-ons through your customer dashboard like external drives and extra IP addresses.

If this is a rental, we will begin the provisioning process upon successful verification. When the server is online and available, you will receive an activation email with information to access your rented Mac server.

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