After I sign up to rent a dedicated Mac, what happens next?

After you create an account and subscription with the Mac server you wish to rent, the next steps are as follows:

  • You will be provided:

    • Full access to your customer dashboard.
    • Specific subscription information including IP addresses.
  • A new provisioning support ticket will be created to track the release of your server.

  • A new server will be provisioned for you according to your selection during checkout.
  • You will receive instructions via email and the ticketing system in your customer dashboard with instructions for accessing the server.

If you selected a server with instant availability (e.g. a Mac mini running macOS 10.12), you will receive an email after subscription containing the access instructions.

For custom orders (hardware, networking, or operating system) our technicians will begin configuring your server after you complete checkout. This can take up to 24 hours or longer in some cases of limited parts availability.

Due to the potential for delays, we recommend that all new users first subscribe to a Mac mini with instant availability. In this way, you can take full advantage of the 24 hour free trial window before billing begins. The free trial is the best time to test network connectivity, latency, and speed of the hosted Mac.

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