We are a fully-staffed service organization with technicians and engineers available around the clock—many of whom are highly trained on solutions which involve Apple hardware.
Our remote hands service covers basic hardware and OS setup to ensure that you can gain access to your Mac via remote SSH, VNC, or Screen Sharing.
If you need further, more-specific help setting up more detailed aspects of the OS or included software, we will try to help if we can provide you guidance.
MacStadium is an infrastructure services provider, and not an IT support organization. For this reason, we often will refer your more advanced support issues related to the custom configuration of your OS or software to one of our partners who specialize in IT configuration and management.