What if my Mac ‘locks up’ or needs a reboot?

If your Mac locks up, or becomes unavailable, you should first use the Power Management 'Reboot' feature included with every dedicated server subscription at MacStadium via your control panel on the MacStadium website.

By clicking this button, a signal is sent to an APC-switched PDU power outlet dedicated to your Mac at the MacStadium. The APC PDU will drop power for a few seconds and then restore power.

In order for this feature to work as desired, it is important that you have followed the directions on the initial setup of your Mac which was sent with your welcome letter from MacStadium when you initiated service with us.

By scheduling a daily self-power on via the operating system settings, your remote Mac will re-awaken by itself in the event it is powered down (example at 4AM below).

In macOS1, select System Preferences from the Apple Menu and configure as follows:

  • Click on Energy Saver
    • Display Sleep
      • Set to Never
      • Computer Sleep
      • Set to Never
  • Uncheck ‘Put the hard disks to sleep when possible’
  • Check ‘Wake for Ethernet network administrator access’
  • Uncheck ‘Allow power button to sleep the computer’
  • Check ‘Restart automatically after a power failure’
  • Click Schedule
    • Set Start up or wake Every day at 4AM (in case you ever accidentally shut your mac down permanently)
1. macOS may be interchangeable with OS X, the name used for previous versions of Apple's Mac operating system.

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