Since your Mac is in one of our data centers, any time you need a Time Machine backup restored you'll need to make the request in a support ticket and give us details about the affected server, the location of your Time Machine backups, the type of restore to be completed, and which backup we'll be restoring.
We will need to take the machine offline and into our lab (with your permission) before performing any Time Machine recoveries. This allows us to work more efficiently with a screen and peripherals attached as well as be sure the work is successful.
Apple's Time Machine offers many possibilities. It's possible to revert to a Time Machine backup running a previous macOS version1 or Recover your entire system.
Combined with Apple's Migration Assistant and Setup Assistant, Time Machine can allow you to migrate macOS Time Machine backups to new machines. If you're renting or colocating an external USB drive with us, you can store Time Machine backups there and move the external USB drive to a new server to restore your data in the event you have hardware issues or you'd like to change hardware.
It's important to note that any time you change hardware and wish to restore an OS from a different machine, the storage device on the new machine must be the same size or larger than the drive on the old machine. If not, the restore will fail.
For example, if you have a Mac mini with 1000 GB HDD and the operating system and all data takes up half of that, you are not able to restore a Time Machine backup of that size (500 GB) to a newer Mac mini with just a 256 GB SSD. You will need to be sure your Time Machine backup is smaller than the 256 GB SSD (or whatever size storage device is in the server you move to).
1. macOS may be interchangeable with OS X, the name used for previous versions of Apple's Mac operating system. ↩