How to reactivate cancelled Mac subscriptions
If a customer cancels a subscription we don’t immediately wipe the machines clean and re-install the operating system in case a customer forgot to copy important data or decides otherwise. The machines are taken offline and stored safely in our datacenters for 48 hours.
In that case we are able to take the Mac as is out of our safe storage and return it to the datacenter floor in order to power it on and connect it back to the Internet. The customer can then regain access to their Mac with the same IP address and login credentials.
In order to reactivate a Mac, log into your MacStadium Portal and select the previously deactivated subscription. To do so select the Actions button on the right of your subscription overview and select Reactivate from the drop down menu.
A ticket will be automatically generated for our engineers to execute and you’ll be notified once your Mac is accessible again.