Recommended DNS servers

Google’s 8.8.8.8 and 8.8.4.4 have become the de facto standard for DNS servers in recent years. If you’re seeing DNS issues, we can also suggest trying other alternatives. We peer directly with Level 3 Communications so we can also recommend using Level 3’s anycast DNS servers: 4.2.2.3 and 4.2.2.4.

If you're still having issues and need help in further diagnosing the DNS issue, please open a support ticket with our engineering team. We may request traceroute information at the time of the issue to diagnose problems from our side of the network.

If you’re using a MacStadium firewall solution and you’re pushing the limits of the firewall (e.g., 650 Mbps on a Cisco ASA5540), that might be why you’re seeing high packet loss.