MacStadium Knowledge Base

Frequently Asked Questions

Account & Billing

Can I change hosting plans?

Yes, we can move your Mac mini from one hosting plan to the other at no cost to you. This only applies to the Mac mini, since the Mac Pro is available solely on the Elite+ plan.

Customers may login to their customer dashboard and open a support ticket to request this change.

A change of hosting plans requires physically moving your server to a new rack slot. Your server will experience minor downtime during the move. Within your request ticket, we’ll work with you to reduce downtime via scheduling.

We will prorate your hosting charges that month based on the number of days your server spends on each hosting plan.