All changes to an account while on a billing master must be submitted in a ticket. That includes any form of upgrade or downgrade to your services. Read more about the process here.
For customers with a large number Mac servers, it’s far easier to combine your monthly expenses on one statement than to bill you for each subscription individually throughout the month. We offer a billing master subscription to cover this situation.
A billing master subscription combines all of your subscriptions and their components into a single placeholder subscription so you receive a simplified and bundled billing statement that makes account management much easier. This allows us to bill you once per month for all of your subscriptions, even if you add servers or add-ons at different times throughout the billing period.
Invoices for your individual subscription(s) are available in your customer dashboard in PDF format under the Billing tab within the details of your subscription(s). Each subscription has its own statement. For large numbers of servers, please get in touch with the billing team to discuss options for condensing billing statements.
At MacStadium, we make use of fraud protection services that use multiple layers of security to identify and stop fraud before it happens. These measures are in place to help ensure the security of our network and the best possible experience for our customers. Because of these additional security measures, it's possible that your credit card transaction could be flagged by the system during signup, even if the credit card is valid. If this happens, please contact us via phone, chat or open a ticket in your dashboard. Read more about this topic here.